Terms of Service - Verst Online Store

🛍️ Terms of Service & Conditions

Effective Date: November 2025

Welcome to Verst Online Store! By accessing or shopping with us at verstonlinestore.co.ke, you agree to the following Terms of Service. Please read them carefully before using our website or placing any orders.

✅ 1. Acceptance of Terms

By using our website, creating an account, or making a purchase, you acknowledge that you have read, understood, and agree to these Terms and our Privacy Policy. If you do not agree, please do not use our site.

🌐 2. Use of Our Website

You may use this website only for lawful purposes and in accordance with these Terms.

Do not engage in fraudulent or harmful activity.
Do not copy or reproduce our content without permission.
Do not interfere with website security or performance.

We reserve the right to suspend or terminate any account that violates these terms.

📦 3. Product Information & Availability

We strive to ensure all product details, prices, and images are accurate. However, minor variations may occur. If a product becomes unavailable after an order, we’ll promptly contact you with alternatives or a refund option.

💳 4. Orders & Payments

You’ll receive confirmation by email or WhatsApp after placing your order.
Payment options include Online Payment, M-Pesa, or Payment on Delivery (where available).
We reserve the right to cancel any order suspected of fraud or pricing errors.

🚚 5. Shipping & Delivery

We offer countrywide delivery within 1–3 business days depending on your location. Delivery fees and timelines are shown at checkout or confirmed via phone/WhatsApp. External courier delays or weather conditions may affect delivery times, but we’ll always keep you informed.

🔁 6. Returns, Refunds & Exchanges

If your item is defective, damaged, or not as described, contact us within 24 hours of delivery. For returns and exchanges follow our Refund & Returns Policy.

Item must be unused and in original packaging.
Proof of purchase is required.
Refunds are issued via the original payment method or store credit.

👤 7. Account Responsibility

You are responsible for maintaining the confidentiality of your account login details. Notify us immediately if you suspect unauthorized access. Verst Online Store is not liable for losses from compromised accounts.

⚙️ 8. Intellectual Property

All logos, product photos, and website content belong to Verst Online Store and are protected by copyright. You may not reuse them without written consent.

🔗 9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their content, privacy practices, or policies.

⚠️ 10. Limitation of Liability

While we aim to provide reliable products and services, Verst Online Store is not liable for indirect or consequential damages resulting from the use of our website or products.

📝 11. Changes to These Terms

We may update these Terms periodically. Updates will be posted here with a revised effective date. Continued use of our website means you accept the changes.

📞 12. Contact Us

For any questions or support, reach us via:
Email: info@verstonlinestore.co.ke
Phone: 0794 531 323